⚡ Important: Inspect items during pickup BEFORE completing payment/transaction.
1. Refund Eligibility
Eligible for Refund:
- Significantly Misrepresented Item: Item differs substantially from description or photos
- Non-Delivery: Seller fails to provide item after payment received
- Defective Rental: Rental item is non-functional or unsafe upon pickup
- Safety Concerns: Item poses immediate safety risk not disclosed in listing
NOT Eligible for Refund:
- Buyer's remorse or change of mind
- Minor cosmetic imperfections shown in photos
- Item doesn't fit buyer's expectations
- Normal wear and tear on used items
- Donations (free items — no refund applicable)
2. Refund Process
- Request (within 24 hours): Email support@cluttercheap.io with order ID, explanation, and photos
- Review (3-5 business days): We review your claim and contact the seller
- Resolution: If approved, full refund to original payment method within 5-10 business days
3. Transaction Type Policies
Sale Purchases
- Window: 24 hours from pickup
- Condition: Must prove significant misrepresentation
Rentals
- Before Use: Full refund if item is defective at pickup
- During Rental: Partial refund for pre-existing defects
Donations (Free Items)
- No refunds applicable. Accepted "as-is".
4. Platform Fee Refunds
If a full refund is issued, our 5% platform fee is also refunded.
5. Contact
Refund requests: support@cluttercheap.io — Response within 24 hours.